How we compare
Built to close sales, not deflect tickets.
Support bots are priced and built to resolve tickets. PapChat is priced and built to ground every answer in your catalog and turn questions into checkouts.
| Feature | PapChat | Gorgias | Intercom Fin | Zendesk | Tidio |
|---|---|---|---|---|---|
| Pricing model | Flat subscription, published caps | Per-resolution metering | Per-resolution, opaque | Add-on plus setup fees | Tiered with add-ons |
| Answers cite the source | Yes — every reply | No | Partial | No | No |
| Refuses instead of guessing | Yes — below threshold | No | No | No | No |
| E-commerce native | Yes | Support-first | General-purpose | General-purpose | Partial |
| Themed per store | Deeply | Limited | Limited | Limited | Templated |
| Setup | One script tag, ~15 min | Connector + config | Connector + config | Implementation project | Plugin |
Comparisons reflect public positioning as of launch and each product's primary design intent. Names are trademarks of their respective owners.
Turn questions into checkouts.
Spin up a themed, grounded assistant on your store today.